Team Leader – Branch Operations

Regional Australia Bank
📍 Tenterfield, Glen Innes, Guyra NSW
🕒 Full-time

About Us

Regional Australia Bank is a customer‑owned bank that has proudly supported regional Australians for over 50 years. With head offices in Armidale and Port Macquarie, we’re known for our personable approach, local decision‑making, and commitment to making banking simple and accessible.

Our values of Integrity, Respect and Fairness guide everything we do, helping us provide trusted community banking and build long‑term relationships with our members and communities.

The Opportunity

We are seeking an experienced Team Leader to lead and develop our frontline customer advisory teams across our branch network covering Tenterfield, Glen Innes and Guyra. This is a hands‑on leadership role focused on delivering consistently high service standards, developing people capability, and supporting strong business outcomes.

Reporting to the Regional Manager, you will play a key role in coaching staff, managing performance, and ensuring compliance within a fast‑paced retail banking environment.

Key Responsibilities

• Coach, lead and motivate a team of customer advisors to deliver exceptional, needs‑based service
• Support and develop staff capability through regular feedback, performance reviews and development planning
• Ensure consistent compliance with legislative, regulatory and organisational requirements
• Coordinate staffing levels and assist with workload management during high‑volume periods
• Support quality referrals, cross‑selling and customer retention outcomes
• Resolve customer complaints effectively and within policy guidelines
• Prepare and present accurate reports on branch activity and performance
• Act as a role model for Regional Australia Bank values and professional standards

About You

You are a confident people leader with a passion for customer service and team development. You enjoy coaching others, thrive on accountability, and can balance operational demands with quality outcomes.

Essential criteria:

• Proven leadership or supervisory experience in a customer service environment
• Strong communication and interpersonal skills with the ability to build trusted relationships
• Ability to meet deadlines, work under pressure, and achieve results
• ASIC Tier II accreditation (or willingness to obtain within 3 months)
• Current, unrestricted driver’s licence

Desirable:

• Experience within the banking or financial services industry
• Capability across IT and digital systems

Why Join Regional Australia Bank?

• Be part of a values‑driven, customer‑owned organisation
• Make a genuine impact in regional communities
• Supportive leadership and ongoing professional development
• Stable role with opportunities to grow your career

Curious About the Role?

Reach out to Tiarna Brauer, Regional Manager
📞 02 6776 0478
📧 tclark@regionalaustraliabank.com.au

Ready to Apply?

Send your CV and cover letter via SEEK or the Regional Australia Bank website.
Tell us why this role excites you — we can’t wait to hear from you!

Applications Close: Monday 13 April 2026