Customer Advisors – Contact Centre

Warners Bay

• Office based, full-time permanent position
• $29.50 per hour + superannuation and leave loading
• Experience in customer service, retail, hospitality, or similar industries is highly regarded.

If you are customer focused, service driven and confident communicating by phone, then we’d love for you to join our dynamic and supportive Contact Centre team as a Customer Advisor in Warners Bay, NSW.

About the role

As a member of our Contact Centre team, you’ll be the first point of contact for Regional Australia Bank customers. Expect a fast-paced day filled with a variety of enquiries – from helping customers manage their accounts, to resolving issues, and answering questions about our products and services. High call volumes can be expected, but with support from your teammates you’ll always have the guidance you need to excel in the role. You’ll work on a roster, with some 8am starts, 6pm finishes, and one Saturday every 3-4 weeks (8:30am – 12pm).

About you

You are comfortable working in a fast-paced environment where you’ll handle customer enquiries over the phone. You like learning new things – we have a range of products that you’ll need to become knowledgeable about and learn to confidently use our systems and procedures while adhering to policies and legislative requirements. Maturity in managing conversations, staying calm under pressure, and applying a logical, problem-solving approach are essential skills. We are looking for a team player who is reliable and strives to achieve individual and team objectives.

Enquiries

If you want to learn more about what working in our Contact Centre as a Customer Advisor would look like contact Megan Olley, Team Manager at 02 6771 6960.

To Apply

Apply now by submitting your CV and cover letter, explaining why you are interested in the role, via SEEK or Regional Australia Bank website.

Closing date: Sunday 6 April 2025

Applicants must hold appropriate work rights for Australia at the time of application